Customer Service

Customer Service

Conditions of Use
Welcome to our online store! Nita Creations provides service to you subject to the following conditions. If you visit, or shop within this website, you accept these conditions. Please read them carefully.

ANY $0 PRICED ITEMS ARE NEW ITEMS AND ARE CURRENTLY BEING PRICED AND ARE TEMPORARILY NOT FOR SALE
All prices based on the current price of gold which can be found here. Prices are subject to change.

PRIVACY
Please review our Privacy and Security Notice, which also governs your visit to our website, to understand our practices.

MISPRINTS
While we take every step to provide you accuracy on pricing and information, we are not responsible for mistakes and reserve the right to correct them.

ELECTRONIC COMMUNICATIONS
When you visit Nita Creations or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Nita Creations or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Nita Creations, with copyright authorship for this collection by Nita Creations, and protected by U.S. and international copyright laws.

TRADEMARKS
Nita Creations trademarks and trade dress may not be used in connection with any product or service that is not Nita Creations, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Nita Creations. All other trademarks not owned by Nita Creations that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Nita Creations.

LICENSE AND SITE ACCESS
Nita Creations grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Nita Creations. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Nita Creations. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Nita Creations without express written consent. You may not use any meta tags or any other “hidden text”: utilizing Nita Creations name or trademarks without the express written consent of Nita Creations. Any unauthorized use terminates the permission or license granted by Nita Creations. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Nita Creations so long as the link does not portray Nita Creations, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Nita Creations logo or other proprietary graphic or trademark as part of the link without express written permission.

WEBSITE USAGE
If you are under 18, you may use our website only with involvement of a parent or guardian. Nita Creations and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Nita Creations reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Nita Creations and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Nita Creations and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Nita Creations or its associates for all claims resulting from content you supply. Nita Creations has the right but not the obligation to monitor and edit or remove any activity or content. Nita Creations takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from Nita Creations are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Nita Creations attempts to be as accurate as possible. However, Nita Creations does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Nita Creations itself is not as described, your sole remedy is to return it in exchange for another item.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY NITA CREATIONS IS ON AN “AS IS” AND “AS AVAILABLE” BASIS. NITA CREATIONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NITA CREATIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NITA CREATIONS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM NITA CREATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NITA CREATIONS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Nita Creations, you agree that the laws of the state of Maryland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you our company.

DISPUTES
Any dispute relating in any way to your visit to Nita Creations or to products you purchase through Nita Creations shall be submitted to confidential arbitration in Maryland, except that, to the extent you have in any manner violated or threatened to violate Nita Creations intellectual property rights, Nita Creations may seek injunctive or other appropriate relief in any state or federal court in the state of Maryland, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Nita Creations. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

NOTE
Prices are subject to change without notice due to the fluctuations in the gold, diamond, and colored stone markets. Retail price is the manufacturers suggested retail price and may not reflect actual selling prices.

QUESTIONS
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu.

Shipping & Delivery

Shipping is free of charge for orders over $200.00!
Orders under $200.00 will be charged $12.00 for shipping and handling.Most orders ship within 48 hours.  All orders are shipped using UPS or FedEx, and are sent fully insured.  Special orders such as any engraving, sizing, or custom designs may take up to 3-4 additional days.  All shipping options apply from the time the order is ready to ship, not when the order is placed.  All orders placed after 4:00pm M-F will be processed the following business day.  Nita Creations follows a M-F work week.  Please feel free to contact a Customer Service Representative with any shipping concerns or special requests.Nita Creations has established the following guidelines towards ALL orders foreign and domestic.All orders will be verified by a Customer Service Representative via telephone prior to processing your order.

  1. No order is accepted unless complete information is provided including full billing address and phone numbers.
  2. We will not accept any order originating from a free, web-based, or Email forwarding address – the customer must provide an ISP (Internet Service Provider) or domain based addresses.
    One that can be traced back to a “real” person.
  3. Delivery must be within the United States and cannot be made to P.O. Boxes, APO or FPO. Nita Creations reserves the right to reject any orders originating from outside the United States. All deliveries must be made to the billing address on file with the applicable credit card company.

The existence of these measures, although they may seem unwarranted, are necessary to protect both you the customer from unauthorized charges, and Nita Creations from internet fraud.

* Nita Creations shipments to Alaska and Hawaii can only be shipped by 2nd day or Next Day service.

All orders are shipped via FedEx and are fully insured in transit. Delivery time is usually within five (5) business days from the time your package is shipped.
Please note that we cannot ship to P.O. Boxes, APO or FPO.

Returns & Replacements

PLEASE NOTE: Custom-sized rings and special order jewelry, are non-cancelable and non-returnable orders.

We will accept merchandise for return if you are not completely satisfied and wish to return it within 15 days of invoice date. You will need to display the RMA (Return Merchandise Authorization) code clearly on the outside of the box. Also, please send the returned item(s) back with the original invoice and in the original packaging in RESALE condition. We will not give credit for shipping and handling charges.

At your request and upon receipt of merchandise Nita Creations will either:

  1. Issue you 100% of purchase price applied back to your credit card used in placing the order.
  2. Company credit.
  3. Replace the merchandise.

Returns with no RMA code, and packages that are improperly packaged or uninsured will be refused receipt. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. If your order contains a diamond certificate it must be included.

To return an item, login to your account and VIEW the order the product was purchased on. Located under each product is a red “Return”. By clicking on this, you will be taken to a new screen to start the RMA request process.

*Note Nita Creations is not responsible for return shipping charges. Nita Creations will deduct $12.00 for all items to cover initial shipping fees not previously charged to the customer. (Including items over $200 that receive free shipping)